365 Night Sleep Great or Exchange Guarantee
180 Night Low Price Promise
Return Policy
365 Night Sleep Great or Exchange Guarantee
We realize that the brief time you spend on a mattress in our showroom is different from a full night's sleep. Sometimes what we thought was the right mattress in the store ends up not being the best one for you at home. That is why we offer a 365 Night Sleep Great or Exchange Guarantee for our customers who bought a mattress protector. A new mattress is like a new pair of shoes - it takes time for the new materials to adjust to your sleeping behavior. Usually, it takes about 35-days for a mattress to start performing at its best. If after this 35-day initial adjustment period (Tempur-Latex 40-days) you feel a different mattress style might work better, you can exchange your mattress up to 365 days from purchase.
These policies constitute The Mattress Clinic Guarantee
The Mattress Clinic will allow a one-time re-selection ONLY after the 35-day adjustment or “break-in” period (Tempur-Latex 40-days). You have 365 days from the purchased date to exchange your mattress.
You may select a mattress of equal or greater value of the same size. If you select a sleep surface of greater value, you will be responsible for the difference in price. If a reselection is of lesser value, no refund will be made. The original mattress purchase must also include, AND BE USED, a mattress protector bought from us. The mattress surrendered must be stain free. We are unable to exchange stained, unsanitary or damaged mattresses under the Sleep Great Guarantee. Products must have been used only for their intended purpose. This includes using the product on an appropriate base, frame, or foundation. Environmental damage, such as mold, due to the misuse of the product in this way voids comfort exchange/warranty eligibility.
Please take your time in your reselection choice; only ONE comfort exchange is allowed per customer. Please keep all receipts and original tags on your mattress. The Sleep Great Guarantee will be voided if you remove the original tag from the mattress.
Reselections are not allowed for issues regarding mattress size or height. Bedding accessories such as pillows, protectors, sheets, adjustable bases, bedding foundation or furniture, are not eligible for exchanges. Reselections are not valid on “special sizes” (California King, split Queen, Etc.), custom orders, clearance merchandise, floor models or warranty exchanges.
*All reselections are subject to a $199 Exchange fee or 10%, whichever is greater. Your reselection choice will be sold at normal price (excluding sales events). This means if you received a discount on your purchase and want to exchange it for the same mattress but a different feel you are to pay the difference of the discount given, the exchange fee, plus any price increases made since your purchase (if increased). Your reselection must be the same size as your original mattress purchase.
180 Night Low Price Promise
We guarantee the best brands at the best prices. Subject to the following terms, we will match any advertised price. If you find the same mattress advertised for less than your invoiced price within 180 days of purchase, bring the advertisement to a Mattress Clinic store, and we will credit your account or give you a refund check for the price difference. Our 180 Night Low Price Promise does not apply to clearance items, floor models, vendor rollbacks/rebates, special purchases, promotional items, doorbusters, discontinued merchandise, or Holiday Sales/events. Merchandise offered for sale on auction sites (i.e., eBay, Craigslist, Facebook, etc.) or by Closeout/Overstock/Bulk dealers (e.g., Costco, Sams Club, Overstock.com, The Dump, Wayfair.com, Amazon.com) is excluded from the 180 Night Low Price Guarantee.
Return Policy
All sales are final. There are no "return of payment(s)" on items purchased after delivered or picked up. If you have placed any order and wish to cancel before receiving the merchandise, there will be a 15% restocking fee. We try our hardest to work with the community as much as we can. If the product hasn't been ordered yet we will work with you on the restocking fee, but once the Manufacture receives the order, they do not allow us to cancel.
Additional Information:
MATTRESS CLINIC IS NOT RESPONSIBLE FOR LOADING, TIE DOWN, OR SECURING PRODUCT IN PERSONAL VEHICLES. WHEN LOADING VEHICLE IF DAMAGE(S) OCCUR TO PRODUCT OR VEHICLE, THE CUSTOMER IS HELD RESPONSIBLE. All mattresses purchased prior to December 12th, 2022, at 10:00 AM CST are not eligible for comfort exchanges. All purchases made prior to December 12th, 2022, at 10:00 AM CST will be governed by the rules and regulations that were in play at the time you purchased.
Please contact Customer Care with any questions. Any situations/sales/or deals made that are not explained or mentioned above will be handled by the owner as he sees fit.
