We realize that the brief time you spend on a mattress in our showroom is different from a full night's sleep. Sometimes what we thought was the right mattress in the store ends up not being the best one for you at home. That is why we offer a 365 Night Sleep Great or Exchange Guarantee for our customers who bought a mattress protector. A new mattress is like a new pair of shoes - it takes time for the new materials to adjust to your sleeping behavior. Usually, it takes about 30-days for a mattress to start performing at its best. If after this 30-day initial adjustment period you feel a different mattress style might work better, you can exchange your mattress up to 365 days from purchase.
These policies constitute The Mattress Clinic Guarantee:
The Mattress Clinic will allow a one-time re-selection ONLY after the 30-day adjustment or “break-in” period within 365 days of the delivery date of your original mattress.
You may select a mattress of equal or greater value. If you select a sleep surface of greater value, you will be responsible for the difference in price. If a reselection is of lesser value, no refund will be made. The original mattress purchase must also include, AND BE USED, a mattress protector bought from us. The mattress surrendered must be stain free. We are unable to exchange, or refund stained, unsanitary or damaged mattresses under the Sleep Great Guarantee.
Please take your time in your reselection choice; only ONE comfort exchange is allowed per customer. Please keep all receipts and original tags on your mattress. The Sleep Great Guarantee will be voided if you remove the original tag from the mattress.
Reselections are not allowed for issues regarding mattress size or height. Bedding accessories such as pillows, protectors, sheets, adjustable bases, bedding foundation or furniture, are not eligible for returns or exchanges. Reselections are not valid on “special sizes” (California King, split Queen, Etc.), custom orders, clearance merchandise, floor models or warranty exchanges.
All reselections are subject to a 10% or $100 (which is greater) restocking fee.
We carefully inspect each item of your order prior to shipment or delivery. The Mattress Clinic wants you to receive an excellent product just as you intended. We encourage you to inspect your purchase and notify us of any damage immediately upon receiving. Call us on the day of delivery at (405) 735-6688 for damages.
Note: ALL SPECIAL ORDERS THAT ARE CANCELLED BEFORE DELIVERY OR PICKUP WILL BE CHARGED A 30% RESTOCKING FEE, NON-NEGOTIABLE. THE MATTRESS CLINIC IS NOT RESPONSIBLE FOR LOADING, TIE DOWN, OR TRANSPORTATION OF PURCHASES. ALL SALES ARE FINAL, THERE ARE NO RETURNS UNLESS THE ITEM IS MANUFACTURE DEFECT, UPON DELIVERY OR PICKUP.