Choosing the right pillow shouldn’t feel like a gamble. Whether you’re shopping in our store or ordering online, we make it easy to feel confident in your decision. In our showroom, you can test different feels and heights with guidance from our team. Online, we provide detailed descriptions, clear recommendations, and helpful visuals so you can choose with the same confidence you’d have in person.

And if your pillow doesn’t feel exactly right after sleeping on it, our Pillow Exchange gives you a simple way to adjust. Most customers get it right the first time, but comfort is personal — and when small changes make a big difference, it helps to know you have a clear path to fine-tune your choice.

What the Pillow Exchange Gives You

The Pillow Exchange gives you the ability to swap your pillow for a different option so you can end up with the best fit for your sleep style. You have up to 90 days from your purchase date to request an exchange. If you choose a higher-priced pillow, you simply pay the difference. If you choose one at the same price, the exchange is even.

Why This Helps You Buy With Confidence

Pillows affect more than comfort — they influence alignment, pressure on the neck and shoulders, and the way you sleep through the night. Sometimes the best pillow choice becomes obvious only after you’ve used it in your normal sleep position. If you find you need a different height, feel, or support level, the exchange process allows you to switch to a better match without starting over.

Even when an exchange happens, the second choice is usually more precise because it’s based on real sleep feedback. That’s the advantage of buying from a store that helps you adjust, not just sell.

What Happens to Exchanged Pillows?

We never resell exchanged pillows as new. When appropriate and accepted, we work to donate exchanged pillows to local churches, shelters, and organizations that support people in need. It’s one way we can maintain a high cleanliness standard for every customer while also giving back to the community.

How to Start an Exchange Request

If you ever need to begin an exchange request, email us at contact@mattressclinic.com. We’ll guide you through the next steps and help you choose a better match.

Want the Full Details?

This page is a customer-friendly overview so you can shop with confidence. For complete exchange terms, timelines, and eligibility requirements, please review the Full Pillow Exchange Policy.